Returns, Replacements and Refunds.

How do I return an item purchased?

We offer its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

1. Step 1: Contact our Customer Support team via email ( support@thyherbs.com) within 5 business days of receiving the order.
2. Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
3. Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

If a return is accepted,We will replace or refund the invoiced rupee value for, the damaged / defective/expired product.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

1. Product is damaged due to misuse/overuse

2. Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

3. Serial Number is tampered with.

4. Product is used or altered

5. If the request is initiated after 5 business days of order delivery

6. Free product provided by the brand

7. Complain regarding Color or Quality

8. Sale items cannot be refunded.
   

Categories not eligible for Return:

We would try our best to provide you with the best Quality desired product but in any case, you don’t like the product based on quality or colour and any item purchased in sale. The Product/Money will not be refunded or returned.

Disclaimer Product images are for illustrative purposes only and may differ from the actual product. Colours of products may appear different to those shown on the site. We try our best to make it life-like as much possible, but please understand the actual color may vary slightly due to differences in monitor resolution.
The images on ThyHerbs.com are copyright protected, but may be used on the condition that the user credits the source of the picture © Thyherbs.com

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our workshop. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

1. Step 1: Contact our Customer Support team via email ( support@thyherbs.com) within 5 business days of receiving the order.

2. Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

3. Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Don’t worry we will make a whole new product for you. 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

1. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
2. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
3. Please note handling charges are non-refundable, therefore it will not be included in the refunded amount.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@thyherbs.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@thyherbs.com} 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

How will I get refunded for the cancelled orders and how long will this process will take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

 

1. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

2. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

3. Please note handling charges are non-refundable, therefore it will not be included in the refunded amount.

Need help?

Contact us at {support@thyherbs.com} for questions related to refunds and returns.